There is no question that very positive results are expected to come out of the meeting, which promises to bring benefit both to members of the Klalit Health Fund and the population benefiting from Ezer Mizion\u2019s services. Behind the idea lie a number of central goals and areas in which the two entities can assist one another.<\/span><\/p>\nMedical Counseling<\/span><\/b><\/p>\nHundreds of calls come in to Ezer Mizion\u2019s Medical Counseling Division every day from across the country, seeking advice in the various medical and health fields. Whenever possible, the Division staff prefers to find the callers a solution within the framework of their medical insurance. In light of this, it is immeasurably important that there be constant and unhampered dialogue and collaboration between Ezer Mizion\u2019s counseling staff and key people at the respective health funds.<\/span><\/p>\nThe new collaboration with Klalit will greatly propel the ability of both entities to provide the maximum assistance, both at the informational level and at the level of consideration given to special, irregular requests concerning Klalit members.<\/span><\/p>\nEzer Mizion\u2019s counseling staff will be able to address questions and requests to Klalit\u2019s Customer Relations directors throughout the country. They, in turn, will be able to expand their sphere of assistance by referring their members to Ezer Mizion\u2019s various divisions.<\/span><\/p>\nCancer Support<\/span><\/b><\/p>\nAt the meeting, an emphasis was placed on the needs of Ezer Mizion\u2019s division providing support for cancer patients and their families. In this area as well, the ability to offer help is two-sided. On the one hand, the Customer Relations Directors can point out solutions available to patients in the framework of their membership in Klalit, and on the other hand, a new door is opened to Klalit representatives inviting them to seek a range of solutions for oncology patients via Ezer Mizion.<\/span><\/p>\nMental Health<\/span><\/b><\/p>\nKlalit\u2019s Customer Relations Directors are in constant contact with the community in all regions of the country. The connection to their members is on an individual, personal level. Klalit members feel free to call the Customer Relations Director in their region at his personal phone number to consult with him on various medical issues. At times, Klalit\u2019s Customer Relations Director is the first one to hear about a problem in the mental health area.<\/span><\/p>\nNow, with the formal connection that has been forged with Ezer Mizion, which operates a highly impressive network of services for everything related to mental health, the Customer Relations Director can refer his clients to the appropriate department within Ezer Mizion\u2019s Mental Health Division. This is especially relevant now that the whole field of mental health is to be taken out of the hospitals\u2019 domain and privatized.<\/span><\/p>\nEzer Mizion\u2019s Mental Health Division staff, on their part, will be able to get direct updates on the range of solutions and services in this area that are included in Klalit\u2019s health services plan.<\/span><\/p>\nVolunteer Network<\/span><\/b><\/p>\nAnyone who was ever hospitalized or who has accompanied a sick relative knows the pervasive sense of helplessness that overcomes patients and their families when they are compelled to make a medical decision, fill out official forms, and deal with all the other details involved in a hospital stay.<\/span><\/p>\nEzer Mizion operates a tremendous network of volunteers across the country, who are deployed by the many local Ezer Mizion branches. From now on, Klalit Health Services will be able to draw from this enormous enterprise to intersperse volunteers throughout the Klalit hospitals. Those volunteers will be able to avail themselves of the services of Klalit\u2019s Customer Relations Directors active in the hospitals in different points in the country in order to expedite procedures and cut through the bureaucracy. <\/span><\/p>\nPresent and taking active part in the meeting were Rabbi Chaim Freund, director-general of Ezer Mizion, Rabbi Aharon Levy, member of Ezer Mizion\u2019s administration, Rabbi Shimon Rogovay, Head of Ezer Mizion\u2019s Counseling Division, Rabbi Shraga Yaakovson, and other directors of related areas.<\/span><\/p>\nCustomer relations directors assembled from all reaches of the country: Ms. Gitty Abeles, director of the Beitar clinics, Rabbi Yossie Oknin, Customer Relations Director in the North, Ms. Rivka Barr, Customer Relations Director in the Haifa region, Rabbi Eliyahu Braverman, Customer Relations Director in Netivot, Ms. Yehudit Gabai, Customer Relations Director in Zefat, Rabbi Moshe Gevirer<\/span>, <\/span>Customer Relations Director in Elad, Rabbi Zevulun Hamburger, Customer Relations Director <\/b>in Jerusalem, Ms. Mazal Harari, Customer Relations Director in Hadera, Rabbi Avraham Weiss, Customer Relations Director in Modi\u2019in Ilit, Rabbi Moshe Weingot, Customer Relations Director in Ashdod, Ms. Segulah Cohen, Customer Relations Director in Teverya, Rabbi Yerachmiel Markowitz, Customer Relations Director in Modi\u2019in Ilit, Ms. Tirtzh Manela, Customer Relations Coordinator in the Soroka Medical Center, Rabbi Baruch Packer, Customer Relations Director in Ofakim Tifrach, Rabbi Yaakov Friedman, Customer Relations Director in the Sharon-Shomron region, Rabbi Shlomo Kopolowitz, Customer Relations Coordinator at Beilinson Medical Center, Rabbi Yoel Klupfer, director of the <\/span>dati-chareidi <\/span><\/i>sector in the Jerusalem region, Rabbi Shmuel Elazar Klein Customer Relations Director in Beit Shemesh, Rabbi Mordechai Rosenberg, Customer Relations Director in the Kaplan Medical Center in Rechovot, and Rabbi Yechezkel Schreiber, Customer Relations Director in Ofakim.<\/span><\/p>\nRabbi Avraham Konsky, manager of marketing for the chareidi<\/i><\/span><\/i>sector says: \u201cKlalit sees fit to create official collaboration with Ezer Mizion, which has amassed a tremendous amount of knowledge and experience in dealing with urgent medical situations. Ezer Mizion\u2019s requests will be addressed and referred to medical specialists from within and without Klalit, as dictated by the medical needs.\u201d<\/span><\/p>\nThe meeting was addressed by Rabbi Chananya Chollak, International Chairman of Ezer Mizion, who greeted the attendees and wished all the representatives great success in the joint endeavor. Rabbi Avraham Konsky praised all those who were behind the collaborative plan between Klalit and Ezer Mizion, especially Rabbi Moshe Rosengarten, who worked very hard to bring about the perfect coordination between the entities and will continue working to bring the decisions arrived at in the meeting to fruition, and Ms. Chana Koritz, Klalit\u2019s director of publicity for the <\/span>chareidi <\/span><\/i>sector. Rabbi Maoz Porat, director of Klalit\u2019s Dan-Petach Tivkah (Bnei Brak-Elad) <\/span>chareidi <\/span><\/i>cluster, insisted that all those present at the meeting share one role \u2013 to give new hope to all those patients in despair who do not know where to turn and whom to ask for help in their darkest hour.<\/span><\/p>\n
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